Privacy Policy

Last updated: July 16, 2026

Perfumes HQ ("Perfumes HQ," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our customer support portal at perfumeshq.com/support, interact with us on TikTok (@perfumeshq), or otherwise communicate with us.

1. Information We Collect

We collect the following types of information:

Information you provide directly

• Account information: Name, TikTok handle, email address, phone number, and password when you create an account on our support portal.
• Support tickets and claims: Order information, descriptions of issues, photos you upload, and any messages you send to our support team.
• Communication preferences: Whether you have opted in to receive email or SMS notifications from us.
• Consent records: Timestamp of when you provided consent for SMS or email communications.

Information collected automatically

• Usage data: Pages you visit on our portal, actions you take, and timestamps.
• Device data: Browser type, device type, and operating system.

2. How We Use Your Information

We use your information to:

• Create and manage your customer account.
• Respond to your support tickets and giveaway claim inquiries.
• Send notifications about your tickets, claims, shipments, and account activity (if you have opted in).
• Send promotional messages about live breaks, restocks, and other events (only if you have opted in).
• Improve our products and services.
• Detect and prevent fraud, abuse, and security issues.
• Comply with legal obligations.

3. SMS & Email Communications

Opt-in

SMS and email notifications are strictly opt-in. When you create an account on our support portal, you must affirmatively check separate consent checkboxes to receive each type of communication. Both checkboxes are unchecked by default, and we do not enable notifications without your explicit consent.

Types of messages we send

• Support ticket replies and updates
• Giveaway claim status updates
• Shipping notifications
• Live auction and giveaway alerts
• Restock announcements

Opt-out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message we send you
• Disabling SMS notifications in your account settings on our portal
• Contacting us through the support portal

For email communications, you may opt out by disabling email notifications in your account settings or by contacting us.

Help

For help with text messages, reply HELP to any message, or contact us at factoryhq@pick6breaks.com.

Carrier disclosure

Perfumes HQ is not responsible for messages that are delayed or undelivered due to factors outside our control, including but not limited to mobile carrier issues or service interruptions. Carriers are not liable for delayed or undelivered messages.

4. Sharing Your Information

We do not sell your personal information. We do not share your information with third parties for their marketing purposes. We may share information with:

• Service providers that help us operate our business, including:
  • Firebase (Google Cloud) for hosting and database
  • Resend for email delivery
  • Twilio for SMS delivery
  • Netlify for portal hosting
• Shipping carriers (USPS, UPS, FedEx) when fulfilling orders
• Law enforcement when required by law or to protect our rights

Mobile information collected for SMS will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Storage & Security

Your information is stored on secure cloud infrastructure provided by Google Firebase. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide our services. You can request account deletion at any time by contacting us.

6. Your Rights & Choices

You have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete your account and associated data
• Opt out of SMS or email communications at any time
• Request a copy of your data

To exercise these rights, contact us at factoryhq@pick6breaks.com or through our support portal.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes will be communicated to opted-in users via email or in-portal notification.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Perfumes HQ
Email: factoryhq@pick6breaks.com
Support portal: perfumeshq.com/support