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Submit a ticket below and our team will reach out as soon as possible. Please include your TikTok username so we can find your account.

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Open a New Ticket

Tell us what is going on and we will help you sort it out.

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We typically respond within 24h

Change Password

Enter your current password, then choose a new one (at least 8 characters).

Manual Claim

Add a giveaway claim on behalf of a customer. It goes into Pending like any other claim.

Merge Duplicate

All tickets and claims from the duplicate handle(s) will be moved onto . The duplicate entries disappear. This can't be undone.

Start typing a name or handle and pick from the list. Separate multiple with commas.

My Info

For team notifications. Only admins can see this.

Discord → Settings → Advanced → turn on Developer Mode, then right-click your own name → Copy User ID.

Convert to Gift Set

This claim will be converted. The customer will see your note when they open the claim.

New Broadcast

Send a message to opted-in customers. Pick your channels, audience, and what to say.

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Post to Team Board

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